Anyway, I'm not sure how many of you were around for the whole Kohl's debacle, but it's been gold. The gift that keeps on giving, really. Nearly 6 months ago, I posted pictures of a destroyed Kohl's store next to my house. Like not just messy, but cartoonishly disgusting. And, I still get emails and comments from Kohl's employees doing one of three things:
1. Telling me how big of an asshole I am, or
2. Complaining about the shitty management, or
3. Calling the customers pigs (which is my favorite).
Sucks mostly for Kohl's because I'm still on the 1st or 2nd page of search results, depending on what day it is.
But with the news of the 'I wanna be Target' move of creating a Vera Wang clothing line for their stores, I thought it'd be appropriate to show you guys what some of their employees really think of the situation. Not saying don't go. But, it's a sign of a horribly depressing work environment when your employees talk this much shit about your customers and your management.
From ConnieF in comments:
"I really have to say I think ur blog is ridicolous. Speaking as an associate who has worked in Kohls for 5 years it is not our fault the store gets trashed the way it does. Customers are exteremely disrespectful. They pick through the clearances racks and throw back on top what they don't want. If the line is too long they throw their stuff on top of the registers. They drop a whole table of Kohls and leave it. Destroy our bathrooms, shit in our clothes and fitting rooms. 100 associates can not control 500 plus unruly associates. Please before u insult our store know the facts, and if u don't like Kohls why do u shop there, it makes no sense."
From OB One Wanna Be in comments:
"Come on man! I work at Kohl's and on our worse day we have never looked anything near this disaster.
It may not be your fault that the store gets trashed but it is your fault if you don't clean it up!
Yes customers can be awful,yes they can mess up the departments,yes it is hard to keep up but the pictures here show a store that gave up or does not care.
The comments on this blog are pretty much justified. Remember: Expect Great Things."
From Former Kohl's Employee in comments:
"Joe and Miriam (managers) need to start looking at the talent they already have within their district and stop hiring people from other companies that have no idea how to handle the volume of an average Kohl's. I worked for Kohl's here in Dallas for several years and had a wonderful experience but was always amazed when talented managers that already worked for the company were passed over for store manager because the ditrict and regional managers wanted to hire someone from the outside. Nine times out of ten, these managers that are hired from the outside have failed miserably because they cannot handle the volume."
From Alejandra in comments:
"I started working at Kohl's last summer and I learned very quickly that people suck. I don't mean that just the customers suck, but assoiates suck too. Mainly because some of the ones I work with bicth and complain about stupid crap and/or do nothing to help."
From Emily in comments:
"I work at Kohl's. While we are understaffed, take into account the people that shop there. I have never seen such disgusting people in my entire life. I work with people who have worked in retail for years and have never seen such horrible customers.
We have had people shit, piss, masturbate, leave dirty diapers, and used tampons in our dressing rooms. People leave their spit cups (dip) around the store, and people change their kids' diapers right on the floor in the kids department and leave it there. Nice."
From Kohl's Dallas Employee in comments:
"It seems that no one wants to take responsibility for their own actions. Store's a mess? "Must be that the employees aren't working. We won't take into account that there are 15-20 customers PER ASSOCIATE and that there's really not enough hours in the day to clean up behind people who won't do it themselves!" I really believe that's what people think."
From Valerie in comments:
"As a long time Kohl's employee and former Wards employee I have become very disgusted with the customers today. They drop crap on the floor and kick it under the racks, they get their kids to rip open package so they can get a discount. I've seen and heard it all and never did they act like that at Wards, why? Cuz people don't teach their kids any better now a days. They act like trash and teach their kids to act like trash."
From Patty in comments:
"well i have been working at kohls for about a year and i have came to discover that yes we do have dirty people in this world and we also have lazy works but you cant always blame this mess on this person and that person instead we should see how we could better this situation."
From Jenny in comments:
"I've been a cashier at Kohl's for a year and I have done some department (Juniors & Shoes) and I would just like to tell whoever wrote this that maybe YOU should work in retail and see what it's like. Customers have NO RESPECT for the mechandise or the employees. Customers think it's our job to be slaves and pick up everything off the floor in the dressing room.
Yes, maybe we're understaffed-- did you ever think that maybe that's because there's only so many people who can handle being a "slave" to you messy people?"
From frazzled in comments:
"I cannot tell you how many times I have been the only department person on my entire floor, covering 5 departments.
When I need help pages go unanswered for help, and actually it is considered a black mark against you if you need help in getting recovering done.
Last week management actually told me a department head had called off and they were not going to call anyone in, because she was one of the most expensive people on the payroll, so I was going to be department head for the day . what a slap in the face.I make much less an hour,
I am trying to take a deep breath here, but there are days I just want to slap the holy you know what out of someone."
From disgusted in comments:
"Working at kohl's is a joke - the only people who get a forty hour work week are the managers - everyone else is thrown one or two days (to be decided by kohl's) per week. Managers always saying there's no money in the budget - store's now have a new processing system for freight - we unload and process a 18 wheel truck load of freight in 3 hours. In the winter they turn OFF the heat and our shift is forced to work in the cold. The summer - the a/c is turned off. The entire time the trucks are processed - the staff stands on concrete floors- OSHA reg. are violated but kohl's gets around them in some stores - by using night shift crews - so no one knows the conditions the crew are working under. Make a complaint in our store - equals less or no hours that following week. Kohl's corporation is severely underpaying the staff - while making billions - I hope a lawyer somewhere reads this and files suit - I'm sure employees who are forced to work under these conditions will join it. The condition of the hurricane kohl's store- TYPICAL - and I question anyone who sings our kohl's is not like that tune - I ask what store are you managing again?"
From its just a job in comments:
"expect great things! expect that we have just what you want but you can't have it because there is a uboat in your way and no associate can help you because they are the additional cashier and we have it in the stock room but we can't get to it because it's under a pile of three months frieght or it's on a vortex that's blocked by three months frieght expect great things!"
From finished in comments:
"its not just us, thanks"
From Dallas Kohl's Employee in the response blog:
"Yep, those photos look pretty accurate to me! On the morning of January 18, 2007, the regional manager came into the store and boy was she pissed! I wasn't there to see her, but the instructions she left for management was to have every department, recovery and freight employee in the store in the Men's department cleaning.
Now, we all had mixed emotions on this one. Why should we have to help in one person's area when there is so much more to be done in the store? We have our own departments to maintain and they will soon be out of hand if we aren't there for most of a workday. But whatever. If Miriam (sp.) wants to see the Men's department cleaned up because of some pictures posted on the web, then fine. Just don't expect the rest of the store to look good as a result.
Let me start at the beginning. There are several factors which play into the condition of this particular store, three of them being:
- Store Management
- Lack of staff
- Customer demographic"
By Kathleen in the KDE blog comments:
"Boo Hoo to you too Amylulu, you can also shop anywhere you want. Kudos to this employee , he is 100% right! I work at a different Kohls and I am a MATURE ( ie middle aged woman, not a "kid") have worked the corp. world, govt. jobs, you name it, and Kohls cares less about their employees then anyone I have ever worked for. Our employess are wonderful and 85% of our customers are fantastic too, but there are PIGS out there, get over it, there are, You may meet them one day Amy,,or maybe its you who throws your unwanted merchandise on the floor??:o"
From KohlsEmployee in the KDE blog comments:
"I work for a different store, and holidays are tough, and there isn't anything yo ureally can do about how customers or management are. Truth is if people were really paying attention it shouldn't have happend in the first place. Its everyones fault it got published bc if you guys would be doing your job normally they wouldn't have evidence or reason to complain. Why not spend less time complaining on the internet outside of work and actually do your job.:("
From ExEmployee in the KDE blog comments:
"I heard about this website through a current employee and I had to go see for myself. How interesting and how happy I was to see someone do this finally!! Its funny because when management hears that district or regional is visiting stores they add as many hours as they can to make sure the store is all neat and clean and pretty for when they come. So they never see those in between times that it really does look like."
From Worker of Kohls in the KDE blog comments:
"All of the comments are correct. Customers are pigs. Pigs walk up ti the table of sweaters you are folding, pick one up barely look at it and toss it back at you. Without a care. They leave used diapers in the fitting room, babys and grown womens. People have used the fitting rooms as restrooms. Women try on clothes and leave them turn inside out on the floor they way they took them off. Pigs find cheaper yellow tags to put on more expensive yellow tags trying to get a even cheaper deal."
From Ebie in the KDE blog comments:
"Many of the customers are piggies. But working in retail we all should have expected that. I work in a NJ Kohls and it is really a problem. The company only cares about it's $$ and the people who work at the corporate offices get the perks. At the store many of you know it there is NO SUCH THING AS BEING FULL TIME. 90% of the employees are PT Regular status. The DM constantly cut payroll(probably for their bonuses) Management expects employees to clean and catch up on work that was supposed to be done a month ago in 4 hrs. Oh not to mention if your are intelligent enough to be multi-skilled in various areas of the store you will be given the thankless job of cleaning up messes not by only customer but associates and management"
From employee in the KDE blog comments:
"Kohls management hide in the office while their little worker ants pick up after the fat pigs who shop at KOhls. The same people who use the bathrooms will call when they leave the store and ask for a manager to compalain about the mess they themselves made. Make the peons get in there and clean up after me..... the same people who can't put toilet paper in the toilet are the ones who ask for the manager at the slightest whim. Kohls customers are in the know. they know if they threaten to call corporate they will get their own way. I have never seen a bigger bunch egomaniac in my life, and talk about crying poor they are the world's biggest whiners. I learned early on they think you are working at Kohls because you are dumb and can't get another job."
From Kohls employee or should I saw peon in the KDE blog comments:
"I work at Kohls in Frankfort, Illinois Our manager loves to look at the young girls tits. The lower cut or see thru the top the better he likes it. He fancies hiimself quite the hot swinger. I can only say this sure reflect on him and the store. It looks like hooker heaven"
From kohls employee in the KDE blog comments:
"Kohls should go out am employee the illegals that are sorely looking for jobs and are used to being treated like second class citizens.It fits more with their second class attitude towards the associates."
From Kohl's current employee-Texas in KDE blog comments:
"Ok so i was just at the store where these pics were taken to help out. Yes it took hours to clean, but look at the neighborhood. I personally like my store. The management for the most part is great. The store manager is awesome and is the main reason i still work there for little pay. I would personally work for a place that i like the people i work for and get paid crap than hate the people i work for and get paid alot. Sure, granted he's got his days, but for the most part he's easy going. Our store is the highest volume in the district with some of the trashy customers, but when it all comes down to it each nite we pull together as a team and get stuff done. Like I said on that jerks page, it's all about respect. Teaching our kids respect for other people. Getting respect from management, and giving respect to a manager that will work overnite or even hop on a register when need be.:)"
From Go JC Penney!! in the KDE blog comments:
"I worked for the Kohl's corporation for one year. I was one of the most versatile employees that my store had. I would willingly work in any and every department because I had the desire to move up in the company. I thought that it would be a great place to be a manager because the store was always busy. That must mean big paychecks, right?
HA HA HA HA HA HA. I am so stupid."
From Another kohls employee in the KDE blog comments:
"I believe that the corporation is more focused on drastic expansion of stores than funding the stores they have. The obvious result is a severe cutting of payroll. There is never, ever enough people working the floor to handle the customer load the store gets. So, things back up. And when we try to clean up the back up, already understaffed, the floor gets backed up too. So shit just collides."
From Ex Burleson Tx Kohl's Employee in the KDE blog comments:
"The only problem with that is when you work your ass off and get as much recognition as the retard that breaks boxes of candles and throws 50lb boxes of plates and dinnerware around for fun. IN FACT, he got MORE attention for being a crappy worker than I ever did for being one of the top 2 in my department (only one better than me was my supervisor who got less recognition than I did and worked twice as long). There are several others that currently work at the Burleson Kohl's that work way to hard and are to good to be stuck in a HELL HOLE like that place."
From bunch'a theives in the KDE blog comments:
"The shoe supervisor at the Kohl's store I work at steal shoes on a regular basis, and the retarded fuck in loss prevention doesn't even know about it, yet she is constantly bringing back shoes that she claims were "ripped off." Kohl's sure has a knack of hiring really stupid people to supervisor and management positions."
From Sophie in the KDE blog comments:
"Kohls is always a wreck! Most of the customers in my store make the same exact mess that you showed in the pictures every Friday and Saturday. Christmas is much worse. Management does not schudule according to the business. You have no idea how many times I would walk into a mess like that at two o'clock when I had to close by myself. All because they didn't put anyone in the dept. all day long. I give props to anyone that can stick with that job. It sucks!"
From Felllow Kohl's Employee in the KDE blog comments:
"However, customers feel no reason to care about the work that went into making that rack or that fixture look the way it does. The problem is that people no longer think of retail employees as fellow people, who spend their time and energy picking up after your messes. They make themselves feel better by thinking that it's "our job" and we would have nothing to do if they didn't give us a mess to clean up."
From AnnoyedKohl's Employee in the KDE blog comments:
"OMG i COMPLETELY understand about what you guys are saying about the managers at Kohl's. I thought i was the only one who felt this way haha. The thing that annoys me the most is that whenever I work the register, which is often, if I need help I NEVER get any. If a customer has an item without a barcode or UPC and I need to page for help, no one ever comes!! It's so annoying and it makes me look bad and the customer gets all frusterated at me like it's my fault."
From Becca in comments:
"OK SERIOUSLY, how freaking bored are you??
i work at a kohls store and yeah it sucks but seriously, why don't you try to run a damn retail store, do you know how freaking messy people are! and the reason the store is understaffed is because the prices are lower than a normal department store. yes, i agree that store is ridiculousy messy, ive never seen our store that messy but you try running after every lazy, messy slob that runs by during the christmas season. and what do you expect them to reply to you? DO YOU WANT THEM to sell you their soul through a phone message... get over it! if you are unhappy with the store, dont shop there and stfu."
From Tiffany in comments:
"And I find it funny how you PUT DOWN the people who work there and have to pick up AFTER YOU MESSY CUSTOMERS. Outside every dressingroom is a "recovery rack" for people to put the things they don't want. But do you customers use it? The pictures you took CLEARLY state that's a negative!!! I do agree that the store should in no way look like that, but I am curious on what day after christmas did you take the pictures? Just by looking at those pictures i would say it would take an army to pick up after the PIGS that shopped there. I FEEL BAD FOR THE ASSOCIATES WHO HAVE 2 DEAL WITH THEM ON A DAILY BASIS!!!!"
From James in comments:
"Imagine working checkout and having one after another customers who refuse to even try speaking English, arguing over 1 cent differences and leaving carts packed with crap just sitting in the way of other customers just because they didn't appreciate that they misread a sign or something of the sort and feel the need to take it out on the store. It also baffles me that I'll find merchandise on the floor but the hangers for it nowhere; almost as if we have mutants who eat those things (seriously, they aren't expensive, if you want, I'll give you as many as I can pull out from my work area)."
From kids-cleaner in comments:
"yo, here's a thought. we do our job, and damnit, we work hard. but the truth is people are GROSS. I've found diapers in the fitting room when theres a trash can outside the door. and not just me! maxi pads (USED maxi pads} urine soaked merchandise, TAMPONS, and other bodily functions that really should be done in the restroom. So, let me make a small clarification. my job is to keep the jeans and toys off the floor, not to go into the fitting room with a bio-hazard suit."
From kohlsBlows in comments:
As a former employee of Kohls, I'm pretty sure we're all on the same
page as far as our views of management and the clear and utter
disregard for the understaffing issues. The Generic "sorry about your
bad shopping experience" was pathetic, to say the least. The only time
I can remember being OVER staffed or even at a reasonable ammount of
staff, was the day before a Regional manager was coming where they blew
payroll for the whole month on one or two days for the lady/guy to walk
through for 20 mins. The turnover is so high for their employees.. I
think the first Xmas I was there, 37 of 50 people showed up for their
first shift and NEVER came back for their 2nd. I think that says alot
about a retailer.
This Dalas employee isn't alone...
And I could go on, and on, and on. It's everywhere. In MySpace and Facebook groups, employees are bitching about the company they work for. It's mostly a natural state in retail, but how many companies can really afford to let that happen anymore? Granted, Kohl's is kicking ass in sales right now, but I still get the feeling they're two or three ad campaigns away from being another Kmart. I guess we'll see. I've been wrong before.
Oh, and as a footnote. The Vera Wang thing, fuckin' brilliant...